Refund Policy

At Reconcilable, we aim to provide a reliable experience. If you are not satisfied or encounter technical issues that prevent normal use, you may request a refund if you meet the criteria below (aligned with common practices of Creem, Paddle, and Stripe for digital services).

Eligibility

• Time window: Submit your refund request within 3 days of purchase.
• Usage threshold: If more than 50 credits from this purchase have been consumed, the order is non-refundable.
• Digital nature: This is an immediately-available digital service. Once substantially used, value cannot be returned, so refunds are not granted.
• Duplicate charge: Any verified duplicate charge will be fully refunded for the duplicated portion.

Subscriptions

• You can cancel any time before the next billing cycle. Cancellations take effect at the end of the current term; fees already incurred are non-refundable.
• Manage auto-renewal in your account or via the payment provider. Cancel prior to renewal to avoid new charges.

How to request

1. Contact us: Email fanjiawei819@gmail.com or open a ticket under “Settings → Order history”.
2. Provide details: Account email, order ID, purchase date, issue description, and screenshots.
3. Deadline: Submit within 3 days after purchase.

Processing

We typically review within 3–7 business days. Approved refunds are returned to the original payment method; settlement times vary by provider.

Changes

We may update this policy to meet operational or compliance needs. The latest version is always available on this page.